Viltrox Brand Store

Have a question? We are here to help.

Find answers to common questions below, or reach out to our support team for personalized assistance.

Monday to Saturday: 11am – 7pm

Average response time: within 12 hours

Are your cameras and accessories original and under warranty?

Our products are original. Manufacturer warranty is available only where stated on the product listing. Warranty claims for covered products are handled through manufacturer service centres.

What is the delivery time across India?

We typically deliver within 3-7 business days across India. Metro cities receive orders faster, usually within 2-4 days. You'll receive tracking details once your order ships.

Do you offer cash on delivery (COD)?

Yes, we offer COD on select products and locations. COD availability will be shown at checkout based on your delivery address and order value.

Can I return or replace a product if there is an issue?

Eligible returns must be requested within 2 days of purchase or delivery, whichever is later. Conditions and exclusions apply. Read our Return, Exchange and Cancellation Policy for eligibility and instructions.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order status in real-time using this number on our website or the courier's tracking page.