Are your cameras and accessories original and under warranty?

Our products are original. Manufacturer warranty is available only where stated on the product listing. Warranty claims for covered products are handled through manufacturer service centres.

What is the delivery time across India?

We ship confirmed orders within 48 working hours of receiving the order. After dispatch, standard delivery is generally 3–4 working days for Zone A / metro cities, 5–7 working days for other serviceable locations, and 10–12 working days for Zone D and above / remote locations. Tracking details are shared after dispatch.

Do you offer cash on delivery (COD)?

Cash on delivery and partial-payment options are available only for eligible products, orders and serviceable PIN codes. The applicable advance amount, remaining payment, any COD fee and final eligibility are displayed at checkout before purchase.

Can I return or replace a product if there is an issue?

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. Products must be returned in the same untampered condition with original packaging, accessories, labels and seals intact. Customers should retain an unboxing video and a courier handover video for approved returns. Royale Stores arranges approved pickup; return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after receipt, inspection and approval.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order using this number on our website or the courier's tracking page.

Contact information

Contact Information — Royale Stores

Last Updated: 28 October 2026

1. Business Information

Royale Stores is an independent Multi-Brand Outlet (MBO) specializing in cameras, lenses, photography equipment, videography gear, filmmaking accessories and content creation products.

Established in 2022, Royale Stores operates a physical camera and photography equipment store in Fort, Mumbai, and serves customers across India through its official e-commerce website.

Business Details

Trade Name: Royale Stores
Proprietor: Harshit Shamji Shah
Business Type: Independent Multi-Brand Camera and Photography Equipment Retailer
Official Website: https://royalestores.com
Former Website: https://royaledevice.com (officially redirects to royalestores.com)
Email: support@royalestores.com
Customer Support Phone: +91 8779480901

Physical Store Address

Royale Stores
11/13, Gokul Kalyan Building,
MK Amin Marg, King Lane,
Near Bora Bazar Street, Fort,
Mumbai, Maharashtra 400001, India.

Business & Customer Support Hours

Monday to Saturday: 11:00 AM – 7:00 PM IST
Sunday & Public Holidays: Subject to availability.

2. Customer Support

Our customer support team is available to assist with:

Camera, lens and photography equipment enquiries.
Product availability, compatibility and buying assistance.
Order confirmations and payment-related enquiries.
Shipping, delivery and order tracking.
Returns, exchanges, cancellations and refunds.
Product warranty and after-sales assistance.
EMI, Cash on Delivery and partial-payment enquiries.

For assistance, contact:

Email: support@royalestores.com
Phone: +91 8779480901

Customers with existing orders should include their order number when contacting our team.

3. Grievance Redressal Officer

In accordance with applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, Royale Stores provides a mechanism for addressing customer complaints and grievances.

Designated Grievance Officer

Name: Harshit Shamji Shah
Designation: Proprietor & Grievance Redressal Officer
Business: Royale Stores
Email: support@royalestores.com
Contact Number: +91 8779480901

Address:

11/13, Gokul Kalyan Building,
MK Amin Marg, King Lane,
Near Bora Bazar Street, Fort,
Mumbai, Maharashtra 400001, India.

Grievance Support Hours: Monday to Saturday, 11:00 AM – 7:00 PM IST.

4. Customer Complaint Resolution Process

Customers may raise concerns regarding product authenticity, incorrect items, damaged products, payment discrepancies, delivery delays, returns, refunds, warranty assistance or other purchase-related issues.

Step 1 — Submit Your Complaint

Email support@royalestores.com with the subject line:

Consumer Grievance — Royale Stores — Order Number

Include your order number, registered contact details, a description of the issue and any relevant supporting documents or photographs.

Step 2 — Complaint Acknowledgement

Royale Stores will acknowledge receipt of consumer complaints within 48 hours.

Step 3 — Investigation and Resolution

Our designated Grievance Officer will review the complaint, coordinate with the relevant team or service provider where necessary, and work towards resolving the matter within one month from the date of receipt.

Customers will be informed of the outcome and applicable resolution.

Nothing in this process restricts a customer's rights under applicable Indian consumer protection laws.

5. Consumer Rights and Transparency

Royale Stores is committed to transparent business practices, accurate product information, fair pricing and responsible customer service.

We aim to provide clear information regarding product specifications, availability, payment methods, shipping charges, delivery timelines, returns, refunds and applicable warranties.

Customers may also seek assistance through the National Consumer Helpline or other competent consumer protection authorities in accordance with Indian law.

National Consumer Helpline: 1915
Website: https://consumerhelpline.gov.in

6. Important Customer Policies

For complete information about purchases made through Royale Stores, please review:

Terms of Service:
https://royalestores.com/policies/terms-of-service

Shipping and Delivery Policy:
https://royalestores.com/policies/shipping-policy

Return, Exchange and Refund Policy:
https://royalestores.com/policies/refund-policy

Privacy Policy:
https://royalestores.com/policies/privacy-policy

Partial Payment Policy:
https://royalestores.com/pages/partial-payment-policy

7. Contact Royale Stores

For general enquiries, product recommendations, order support or consumer grievances, please contact our team.

Royale Stores — Camera & Photography Equipment Store in Fort, Mumbai

Email: support@royalestores.com
Phone: +91 8779480901
Website: https://royalestores.com

Store Address: 11/13, Gokul Kalyan Building, MK Amin Marg, King Lane, Near Bora Bazar Street, Fort, Mumbai, Maharashtra 400001, India.

We are committed to helping photographers, filmmakers, vloggers and content creators find the right equipment while maintaining clear communication and dependable after-sales support.