Refund policy

At Royale Device, our priority is to ensure your satisfaction with your shopping experience. We have outlined our Return, Exchange, and Cancellation Policy below to help you make informed decisions about your purchases. By shopping with us, you agree to abide by the following terms and conditions:

1. Return Policy:

1.1. Eligibility for Returns:

• Items can be returned within 2 days from the date of purchase or delivery, whichever is later.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

1.2. Non-Returnable Items:

• Items that are marked Non-Returnable
• Items that have been used or damaged due to customer negligence.

1.3. Return Process:

• To initiate a return, please get in touch with our customer support team at info@royaledevice.com
• Our team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.
• Return shipping costs are the customer's responsibility, except when the return is due to a Royale Device error.

1.4. Refunds:

• Refunds for eligible returns will be issued in the original form of payment used for the purchase.
• Please allow 2 to 3 business days for refunds to be processed after we receive and inspect the returned item.

2. Exchange Policy:

2.1. Eligibility for Exchanges:

• If you received a defective item, we offer exchanges within 2 days of delivery, provided the item is unused and in its original condition.

2.2. Exchange Process:

• To request an exchange, please get in touch with our customer support team at info@royaledevice.com
• Our team will assist you with processing the exchange, which may include issuing a return authorization and arranging shipment of the replacement item to you.
• Shipping fees for returning the original item and receiving the replacement will be covered by Royale Device in cases of our error.

3. Cancellation Policy:

3.1. Order Cancellation by the Customer:

• Customers may request to cancel an order until it ships.
• An item, once shipped, cannot be canceled.

3.2. Order Cancellation by Royale Device:

• Royale Device reserves the right to cancel an order for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.
• In the event of an order cancellation by Royale Device, customers will be notified promptly, and a full refund will be issued.

4. Contact Information:

If you have any questions, concerns, or wish to initiate a return, exchange, or cancellation, please get in touch with our customer support team at info@royaledevice.com

5. Policy Updates:

Royale Device reserves the right to update or modify this Return, Exchange, and Cancellation Policy at any time. Customers will be notified of any changes through our website or other communication channels.

By shopping at Royale Device, you acknowledge that you have read and agree to the terms and conditions outlined in this policy.