Are your cameras and accessories original and under warranty?

Our products are original. Manufacturer warranty is available only where stated on the product listing. Warranty claims for covered products are handled through manufacturer service centres.

What is the delivery time across India?

We ship confirmed orders within 48 working hours of receiving the order. After dispatch, standard delivery is generally 3–4 working days for Zone A / metro cities, 5–7 working days for other serviceable locations, and 10–12 working days for Zone D and above / remote locations. Tracking details are shared after dispatch.

Do you offer cash on delivery (COD)?

Cash on delivery and partial-payment options are available only for eligible products, orders and serviceable PIN codes. The applicable advance amount, remaining payment, any COD fee and final eligibility are displayed at checkout before purchase.

Can I return or replace a product if there is an issue?

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. Products must be returned in the same untampered condition with original packaging, accessories, labels and seals intact. Customers should retain an unboxing video and a courier handover video for approved returns. Royale Stores arranges approved pickup; return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after receipt, inspection and approval.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order using this number on our website or the courier's tracking page.

Refund policy

Return, Exchange & Cancellation Policy

At Royale Stores, we want customers to shop with clear expectations. This policy explains the conditions for returns, exchanges, cancellations and refunds. These terms apply subject to applicable consumer law.

1. Return Eligibility

Eligible return requests must be raised within 2 days from the date of purchase or delivery, whichever is later.

The product must be returned in the same condition in which it was shipped, unused and complete, with all original packaging, accessories, manuals, tags, labels, seals and bundled items intact.

Products marked Non-Returnable on the product listing are not eligible for return, except where required by applicable law.

Products damaged due to misuse, negligence, improper handling, modification, installation or accidental damage by the customer are not eligible for return.

2. Packaging, Seal & Video Requirements

Customers are required to record a clear unboxing video at the time of delivery, showing the sealed parcel, shipping label, outer packaging and the complete opening of the parcel without cuts or interruptions.

For an approved return, customers are also required to record a clear handover video showing the product, accessories, packaging condition and the parcel being handed over to the return-pickup executive.

Tampered, opened, altered, resealed, incomplete or otherwise compromised packaging may make the return ineligible, except where applicable law requires otherwise.

These videos may be requested as supporting evidence for damage, shortage, incorrect-product, tampering or product-condition claims.

3. Return Process

To request a return, contact support@royalestores.com within the applicable return window.

Our team will review the request. Once approved, Royale Stores will arrange the return pickup.

Please do not send a product back without prior return approval and pickup instructions from our team.

The product must remain securely packed and ready for collection in the same condition in which it was delivered.

4. Return Shipping Charges

Return shipping charges are borne by the customer for approved returns, unless Royale Stores confirms otherwise or applicable law requires different treatment.

If the return is due to an incorrect product, confirmed transit damage or another fulfilment error attributable to Royale Stores, applicable return shipping charges may be borne by Royale Stores after verification.

5. Restocking Fee

There is no restocking fee for approved returns.

6. Inspection & Refunds

All returned products are inspected once received by Royale Stores.

Refund eligibility is confirmed only after the returned item passes inspection and satisfies the conditions of this policy.

For approved returns, the refund will be initiated to the original payment method within 48 working hours after the returned product is received, inspected and approved.

After the refund is initiated, the time taken for the amount to reflect in the customer's account may depend on the bank, card issuer, UPI provider or payment gateway.

7. Exchange Policy

Exchange requests for eligible defective, damaged or incorrect products must be raised within 2 days of delivery.

The product must remain unused and in its original condition, with its original packaging, accessories, tags, labels and seals intact.

Exchanges are subject to verification, stock availability and approval by Royale Stores.

Where an exchange is approved because of an error attributable to Royale Stores, applicable return or replacement shipping charges may be borne by Royale Stores.

8. Cancellation Policy

Customers may request cancellation before the order has been shipped.

Once an order has been shipped, it cannot be cancelled. Any eligible return will instead be handled under this Return Policy.

Royale Stores may cancel an order due to product unavailability, pricing or listing errors, payment or verification issues, suspected fraud or other operational reasons.

If Royale Stores cancels a prepaid order, the applicable refund will be initiated to the original payment method.

9. Contact Information

Royale Stores
Email: support@royalestores.com
Phone: +91 8779480901
Support Hours: Monday to Saturday, 11:00 AM–7:00 PM