Are your cameras and accessories original and under warranty?

Our products are original. Manufacturer warranty is available only where stated on the product listing. Warranty claims for covered products are handled through manufacturer service centres.

What is the delivery time across India?

We ship confirmed orders within 48 working hours of receiving the order. After dispatch, standard delivery is generally 3–4 working days for Zone A / metro cities, 5–7 working days for other serviceable locations, and 10–12 working days for Zone D and above / remote locations. Tracking details are shared after dispatch.

Do you offer cash on delivery (COD)?

Cash on delivery and partial-payment options are available only for eligible products, orders and serviceable PIN codes. The applicable advance amount, remaining payment, any COD fee and final eligibility are displayed at checkout before purchase.

Can I return or replace a product if there is an issue?

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. Products must be returned in the same untampered condition with original packaging, accessories, labels and seals intact. Customers should retain an unboxing video and a courier handover video for approved returns. Royale Stores arranges approved pickup; return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after receipt, inspection and approval.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order using this number on our website or the courier's tracking page.

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