Shipping policy

Shipping & Delivery Policy

At Royale Stores, we aim to dispatch and deliver every order safely and as quickly as possible. Delivery timelines depend on your location, courier serviceability, order value, and the shipping method selected at checkout.

Order Processing & Dispatch

All confirmed orders are generally shipped within 48 working hours of receiving the order, subject to product availability, payment verification, and any additional verification required for the order.

Orders placed on Sundays, public holidays, or outside working hours will be processed on the next working day.

Standard Delivery Timelines

Estimated delivery timelines after dispatch are:

• Zone A – Metro Cities: approximately 3–4 working days
• Other serviceable cities and locations: approximately 5–7 working days
• Zone D and above/remote or extended serviceability locations: approximately 10–12 working days

These timelines are estimates and may vary depending on the courier partner, destination PIN code, local restrictions, weather conditions, holidays, operational disruptions, or other circumstances beyond our control.

The final delivery timeline shown by the courier partner after dispatch should be treated as the most current estimate.

Standard Shipping Charges

For standard delivery:

Free shipping applies to eligible standard-delivery orders. Any additional COD fee, express-delivery fee, or other applicable charge is separate from the standard shipping charge.

Express Delivery

Express Delivery may be available for selected serviceable PIN codes.

Express orders are generally delivered within approximately 1–4 working days after dispatch, depending on destination and courier serviceability.

Express Delivery is prepaid only and Cash on Delivery may not be available for orders using this service.

Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and serviceable PIN codes, subject to order value and courier availability.

The following additional COD handling charges apply:

COD is generally not available for orders above ₹50,000.

The COD fee is separate from the delivery charge. Therefore, where both a delivery charge and COD fee apply, both amounts may be added to the order at checkout.

Delivery Zones & Serviceability

Our courier partners classify destinations into different delivery zones based on distance, accessibility, network coverage, and PIN-code serviceability.

Zone A generally includes major metropolitan cities, while Zone D and above generally includes remote, extended-serviceability, or difficult-to-reach locations.

The exact courier zone assigned to a PIN code may vary from one logistics partner to another.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel.

Customers are requested to monitor their tracking information and ensure that someone is available at the delivery address to receive the shipment.

Delays in Delivery

While we make every effort to deliver orders within the stated timelines, delays may occasionally occur due to circumstances such as courier delays, weather conditions, strikes, public holidays, natural events, regulatory restrictions, incorrect address information, remote-location serviceability, or other factors outside Royale Stores' reasonable control.

Such delays do not automatically qualify an order for cancellation or compensation once the shipment has been dispatched.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, mobile number, and other required delivery information.

If an order is returned because of an incorrect/incomplete address, repeated failed delivery attempts, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

Damaged or Tampered Packages

If the outer packaging appears visibly damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

For any transit-related issue, please contact our support team as soon as possible with your order number, photographs/videos of the package, and relevant details so we can review the matter.

Important Note

Shipping charges, COD eligibility, COD fees, Express Delivery availability, and estimated delivery timelines are determined based on the order and destination. The final options and charges displayed at checkout will apply to your order.

For any questions regarding shipping or delivery, please contact:

Royale Stores
Email: support@royalestores.com
Phone: +91 8779480901
Support Hours: Monday–Saturday, 11:00 AM–7:00 PM