Are your cameras and accessories original and under warranty?

Our products are original. Manufacturer warranty is available only where stated on the product listing. Warranty claims for covered products are handled through manufacturer service centres.

What is the delivery time across India?

We ship confirmed orders within 48 working hours of receiving the order. After dispatch, standard delivery is generally 3–4 working days for Zone A / metro cities, 5–7 working days for other serviceable locations, and 10–12 working days for Zone D and above / remote locations. Tracking details are shared after dispatch.

Do you offer cash on delivery (COD)?

COD is available on eligible orders and serviceable PIN codes up to ₹50,000. COD handling fees are ₹150 for ₹1–₹5,000, ₹250 for ₹5,001–₹25,000, and ₹350 for ₹25,001–₹50,000. Final eligibility and fee are shown at checkout.

Can I return or replace a product if there is an issue?

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. Products must be returned in the same untampered condition with original packaging, accessories, labels and seals intact. Customers should retain an unboxing video and a courier handover video for approved returns. Royale Stores arranges approved pickup; return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after receipt, inspection and approval.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS. You can track your order using this number on our website or the courier's tracking page.

Fujifilm X-E5 Mirrorless Camera | India

Orders are shipped within 48 working hours. Standard delivery after dispatch: Zone A / metro cities 3–4 working days; other serviceable locations 5–7 working days; Zone D and above / remote locations 10–12 working days. Shipping charges, COD eligibility and COD fees are shown at checkout. See our Shipping Policy for full details.

IMPORTANT: Please record a clear, continuous unboxing video when you receive the product. For an approved return, please also record a clear video while handing the packed product over to the courier executive. These videos may be required to verify product condition, tampering, shortages, damage or return handover.

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. The product must be returned in the same untampered condition in which it was shipped, with original packaging, accessories, labels and seals intact. Royale Stores will arrange the approved return pickup; applicable return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after the returned item is received, inspected and approved.

IMPORTANT: Please keep a clear, continuous unboxing video from the time of delivery and record a handover video when the approved return parcel is given to the courier executive.

See our Return, Exchange and Cancellation Policy for full terms.

Found it cheaper elsewhere? We offer price match policy with most online retailers.
Contact us to do price matching with additional discounts.
Price match cannot be offered during sales events or special seller offers.

Shipping

Orders are shipped within 48 working hours. Standard delivery after dispatch: Zone A / metro cities 3–4 working days; other serviceable locations 5–7 working days; Zone D and above / remote locations 10–12 working days. Shipping charges, COD eligibility and COD fees are shown at checkout. See our Shipping Policy for full details.

IMPORTANT: Please record a clear, continuous unboxing video when you receive the product. For an approved return, please also record a clear video while handing the packed product over to the courier executive. These videos may be required to verify product condition, tampering, shortages, damage or return handover.

Returns

Eligible return requests must be raised within 2 days of purchase or delivery, whichever is later. The product must be returned in the same untampered condition in which it was shipped, with original packaging, accessories, labels and seals intact. Royale Stores will arrange the approved return pickup; applicable return shipping is borne by the customer unless otherwise confirmed. No restocking fee applies. Approved refunds are initiated within 48 working hours after the returned item is received, inspected and approved.

IMPORTANT: Please keep a clear, continuous unboxing video from the time of delivery and record a handover video when the approved return parcel is given to the courier executive.

See our Return, Exchange and Cancellation Policy for full terms.

Price Match

Found it cheaper elsewhere? We offer price match policy with most online retailers.
Contact us to do price matching with additional discounts.
Price match cannot be offered during sales events or special seller offers.